Virtual Consult Appointment Terms and Conditions for Patients

By using this Sakra World Hospital virtual platform you hereby confirm that:

1. You are above 18 years of age and are competent to consult a Doctor (referred to as the Registered Medical Practitioner “RMP”). In the event that you are consulting the RMP for a minor or disabled patient, you represent that you are the family member, guardian and/or authorised by the patient to represent the patient (“Caregiver”).
2. You accept that the virtual consultation may only be allowed by the RMP, in case of a minor or disabled patient, if he/she is consulting along with his/her Caregiver.
3. You have provided complete and valid Information (defined below) including your identity uploaded via the Sakra World Hospital virtual platform for the RMP. You shall also provide additional Information as may be required by the RMP in his/her professional judgement.
4. The Sakra World Hospital Platform is the property of Takshasila Hospitals Operating Private Limited ("Sakra World Hospital"). Any and all information, data, photographs or videos ("Information") uploaded or provided by you while using the Sakra World Hospital Platform or otherwise in relation to availing the virtual healthcare consultation services from the RMP, would be collected and stored on the Sakra World Hospital Platform. You hereby accept and consent to the collection, use, storage, processing and sharing or disclosure of your Information with Takshasila Hospitals Operating Private Limited.
5. You are aware that the virtual consultation is NOT for medical emergencies, life-threatening conditions or for when you need acute care.
6. You accept that the RMP shall have the sole discretion to judge whether to diagnose and/or prescribe based on the information available via the virtual consultation.
7. You accept that the diagnosis or prescription provided by the RMP is solely based on the declaration made by you and the information provided during the virtual consultation, including patient notes or documents uploaded by you. If you provide any inaccurate information or fail to provide necessary information to the RMP, which leads to misdiagnosis, the RMP shall not be held responsible.
8. You shall be responsible for following the instructions for the diagnosis provided by the RMP. If you disregard the RMP’s advice, the RMP shall not be held liable for any consequences.
9. You should seek emergency help or follow-up care when recommended by the RMP or when you feel it is necessary.
10. Without prejudice to the above, the RMP may, at their discretion and/or professional judgment, determine that the virtual consultation is not appropriate for some or all of your medical or clinical needs and may elect not to provide services via virtual consultation.
11. By confirming your request for a virtual consult appointment, you consent to seek consultation from the selected RMP via the Sakra World Hospital platform, allow Sakra World Hospital entities to receive your prescription, assist with delivery of medicines, scheduling of tests prescribed, and agree to all the above terms and conditions.
12. You understand that there are inherent risks involved in receiving medical services over a mobile/computer platform, which include:
    1. Information transmitted may not be sufficient (e.g., poor resolution of images) to allow for appropriate medical decision making by the RMP.
    2. Your RMP may neither be able to provide medical treatment to you nor arrange for care in an emergency.
    3. Delays in medical evaluation and treatment could occur due to deficiencies or failures of the platform.
    4. Security protocols could fail, causing a breach of privacy of your confidential medical information.
    5. Delays in scheduled timings may happen due to unavoidable circumstances like the RMP being occupied with prior professional obligations.